Pristine Oasis Cleaning LLC (“Pristine Oasis Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, protect, and retain information when you visit our website, contact us, request a quote, schedule a service, or otherwise interact with our business.

By using our website, you acknowledge the practices described below.

1. Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service or mailing address
• Quote and service request details
• Appointment and scheduling information
• Information provided through customer communications

We may also automatically collect certain technical information, such as your IP address, browser and device information, pages visited, approximate location, referring website, and website usage information.

We collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide quotes and estimates
• Schedule and manage cleaning services
• Communicate about appointments and services
• Improve our website and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal obligations
• Send promotional communications where permitted by law and, when required, with your consent

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, analyze website traffic, improve performance, and understand how visitors use our website.

Third-party services may also use cookies or similar technologies. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

4. Third-Party Services

We may use third-party providers to help operate our website and business, including hosting, analytics, scheduling, email, communication, advertising, and other technology services.

These providers may process information on our behalf as necessary to provide their services. We do not authorize them to use your personal information for unrelated purposes except as permitted by law.

5. Text Messaging and SMS

If you provide your phone number and consent to receive text messages from Pristine Oasis Cleaning LLC, we may send service-related messages such as:

• Appointment confirmations and reminders
• Scheduling information
• Service updates
• Customer service communications

Message frequency may vary, and message and data rates may apply.

You may opt out at any time by replying STOP to a text message or by contacting us directly.

Consent to receive marketing text messages is not required to purchase our services.

6. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business, provide requested services, communicate with you, maintain our website, or comply with legal obligations.

This may include sharing information with:

• Service providers and technology partners
• Website hosting providers
• Scheduling and booking platforms
• Email and communication providers
• Analytics or advertising providers, where applicable
• Professional advisors
• Government authorities or law enforcement when required by law

We may also disclose information when necessary to protect the rights, property, safety, or security of our business, customers, employees, or others.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary for legitimate business purposes, including providing services, maintaining business records, resolving disputes, complying with legal requirements, and protecting our business.

When information is no longer necessary, we may securely delete, destroy, or anonymize it, subject to applicable requirements.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion, subject to applicable exceptions
• Request a copy of certain information
• Opt out of certain processing activities where applicable
• Withdraw consent where processing is based on consent

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

Federal COPPA requirements can apply when a website is directed to children under 13 or when a business has actual knowledge it is collecting personal information from children under 13.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other services that we do not operate.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Marketing Communications

Where permitted by applicable law, we may contact you about promotions, services, special offers, or other business information.

You may unsubscribe from marketing emails using the unsubscribe instructions provided in the email. For text messages, you may opt out by replying STOP.

Even after opting out of marketing communications, you may continue to receive necessary service-related communications, such as appointment confirmations or updates regarding requested services.

13. Do Not Sell My Personal Information

Pristine Oasis Cleaning LLC does not sell personal information for monetary consideration.

If our data practices change, we will update this Privacy Policy as required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we will update the Effective Date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Pristine Oasis Cleaning LLC
Email: info@pristineoasiscleaningllc.org
Website: www.pristineoasiscleaningllc.org
Phone: (561) 719-1907

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

Pristine Oasis Cleaning LLC
Luxury Cleaning. Lasting Impressions.