Terms & Conditions
Effective Date: August 9, 2026
Welcome to Pristine Oasis Cleaning LLC. By accessing or using our website, https://www.pristineoasiscleaningllc.org, or requesting or using our cleaning services, you agree to be bound by these Terms & Conditions and the current Payment & Cancellation Policy. Please read them carefully before using our website or services.
1. About Our Services
Pristine Oasis Cleaning LLC provides residential, commercial, office, move-in/move-out, Airbnb turnover, post-event, window cleaning, pressure washing, dusting, vacuuming, trash removal, basic cleaning, deep cleaning, and related cleaning services.
Services may be provided on a one-time, recurring, or emergency basis, depending on availability and the agreement between the client and Pristine Oasis Cleaning LLC.
We reserve the right to determine whether a requested service is within the scope of our services and whether the property is suitable for cleaning.
2. Service Estimates, Scope, and Price Changes
Any estimate or quote provided by Pristine Oasis Cleaning LLC is based on the information available at the time of the estimate.
The final scope, price, and duration of a cleaning service may vary if the actual condition, size, or circumstances of the property differ substantially from the information provided when the estimate was prepared.
Additional charges may apply when the actual condition of the property, requested services, size, level of cleaning required, or other circumstances materially differ from the information originally provided.
Clients are responsible for providing accurate and complete information about the property and requested services.
Any changes to the scope of work or service price will be communicated to the client when reasonably possible.
3. Scheduling and Appointments
Clients may schedule services based on our available appointments.
A 25% reservation deposit may be required to reserve an appointment, as specified in the current Payment & Cancellation Policy.
For recurring services, the client and Pristine Oasis Cleaning LLC will mutually determine the service frequency, which may include weekly, bi-weekly, monthly, or one-time services.
Appointment availability is subject to confirmation by Pristine Oasis Cleaning LLC.
4. Payment and Cancellation Policy
The client agrees to comply with the current Payment & Cancellation Policy applicable at the time of booking or service.
A 25% reservation deposit may be required to secure a scheduled appointment.
Clients should notify Pristine Oasis Cleaning LLC as soon as possible if they need to cancel or reschedule an appointment.
Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment may be subject to a late-cancellation fee of up to 50% of the scheduled service price, in accordance with the current Payment & Cancellation Policy.
The applicable reservation deposit, cancellation charges, payment requirements, and other payment-related terms are governed by the current Payment & Cancellation Policy.
5. Access to the Property
Clients are responsible for providing safe and reasonable access to the property at the scheduled service time.
If the cleaning team arrives at the scheduled appointment and is unable to access the property because of circumstances caused by the client, including locked doors, unavailable keys, incorrect access codes, security restrictions, or failure to provide access instructions, a charge of up to 50% of the scheduled service price may apply.
The applicable charge will be determined in accordance with the current Payment & Cancellation Policy.
Clients should provide accurate access instructions before the scheduled appointment.
6. Client Responsibilities
Clients are responsible for:
Providing accurate information about the property and requested services.
Providing safe access to areas that require cleaning.
Informing us of known hazards, fragile items, special surfaces, or other conditions that may affect the cleaning service.
Securing valuable, fragile, personal, or irreplaceable items before service.
Ensuring that pets are properly secured when necessary for the safety of our cleaners and the pets.
Informing Pristine Oasis Cleaning LLC of any conditions that may present a health or safety concern.
Providing the cleaning team with reasonable and safe access to the property at the scheduled appointment time.
7. Safety and Hazardous Conditions
For the safety of our employees, contractors, and clients, Pristine Oasis Cleaning LLC reserves the right to refuse or stop a cleaning service if we encounter unsafe or hazardous conditions.
This may include, but is not limited to, exposed electrical hazards, severe infestations, biohazards, illegal substances, dangerous materials, excessive structural hazards, or other conditions that could reasonably place a person at risk.
Additional services may be recommended or required before cleaning can safely proceed.
8. Personal and Valuable Items
Pristine Oasis Cleaning LLC takes reasonable care while providing cleaning services. However, clients should secure jewelry, cash, important documents, collectibles, antiques, fragile items, and other valuable or irreplaceable possessions before the cleaning appointment.
We are not responsible for damage to items that were not properly disclosed, secured, or identified as requiring special care.
9. Existing Damage and Property Conditions
Clients acknowledge that properties may have existing stains, scratches, discoloration, wear, deterioration, or other conditions that may not be visible before cleaning.
Pristine Oasis Cleaning LLC does not guarantee that every stain, odor, mark, buildup, or damaged surface can be completely removed.
We will use reasonable care and appropriate cleaning methods based on the condition and type of surface.
10. Cleaning Results
While we strive to provide high-quality cleaning services, specific results cannot always be guaranteed.
Certain stains, odors, buildup, discoloration, permanent marks, damage, or heavily soiled areas may require specialized treatment or may not be completely removable.
We will communicate with the client when a requested cleaning result may not be reasonably achievable using standard cleaning methods.
11. Satisfaction Guarantee
Pristine Oasis Cleaning LLC is committed to customer satisfaction.
If you are not satisfied with a service, please contact us by phone or text within 24 hours of the completed service and explain the specific area or concern.
When appropriate, Pristine Oasis Cleaning LLC may offer a complimentary re-clean of the specific area in question.
Please note that we do not offer full refunds for cleaning services.
12. Right to Refuse or Terminate Service
Pristine Oasis Cleaning LLC reserves the right to refuse, suspend, or terminate services when:
A property is unsafe.
A client or other individual behaves in a threatening, abusive, or inappropriate manner toward our staff.
The requested work falls outside the agreed scope of services.
Conditions at the property materially differ from the information provided to us.
Access to the property cannot be provided.
Continuing the service could reasonably place our employees, contractors, clients, or others at risk.
Any applicable payment, cancellation, or access-related charges will be handled in accordance with the current Payment & Cancellation Policy.
13. Website Use
The information provided on this website is intended for general informational purposes.
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful purposes.
We reserve the right to modify, suspend, or discontinue any portion of the website at any time without notice.
14. Intellectual Property
Unless otherwise stated, all content on this website, including the Pristine Oasis Cleaning LLC name, logo, branding, photographs, graphics, text, designs, and other materials, is owned by or licensed to Pristine Oasis Cleaning LLC.
You may not copy, reproduce, distribute, modify, publish, or use our content, branding, or materials for commercial purposes without our prior written permission.
15. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. Pristine Oasis Cleaning LLC does not control or endorse third-party websites and is not responsible for their content, privacy practices, availability, or services.
Your use of third-party websites is subject to their own terms and policies.
16. Limitation of Liability
To the extent permitted by applicable law, Pristine Oasis Cleaning LLC will not be liable for indirect, incidental, consequential, special, or unforeseeable damages arising from the use of our website or cleaning services.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Payment & Cancellation Policy Agreement
By booking, requesting, or using our cleaning services, the client acknowledges and agrees to the current Payment & Cancellation Policy of Pristine Oasis Cleaning LLC.
The Payment & Cancellation Policy may include terms relating to reservation deposits, payment requirements, cancellations, rescheduling, late-cancellation fees, property access, and other service-related charges.
The client agrees that the current Payment & Cancellation Policy applies to their scheduled services and forms part of the terms governing the service arrangement.
If the Payment & Cancellation Policy is updated, the current version applicable to the client’s booking or service will govern, subject to applicable law.
18. Changes to These Terms
Pristine Oasis Cleaning LLC may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.
20. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Pristine Oasis Cleaning LLC
1211 Old Okeechobee Blvd, Bay 2 #1109
West Palm Beach, FL 33401
Phone: 561-719-1907
Email: info@pristineoasiscleaningllc.org
Website: https://www.pristineoasiscleaningllc.org
By using our website or requesting our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions and the current Payment & Cancellation Policy.